SIMON's CV
SIMON SOLOMON KYABAGGU
WAITER, Ready To Join-Transferable Visa
Dubai, United Arab Emirates
Profile summary
WAITER, with 5 years of experience in high-volume restaurants, luxury hotels, and premium catering across the UAE and Kuwait. Experienced in delivering customer service, managing dining scenarios, and resolving guest concerns. Skilled in upselling, POS operations, cash handling, and maintaining grooming and hygiene standards while applying time management and order accuracy. Focused on guest satisfaction and food and beverage service operations.
Career highlights
Customer Service Operations: Delivered customer service in a high-volume dining environment, managing 50 guests per shift and processing orders accurately using point of sale systems.
Key skills
SkillsUpselling and cross selling Table setting Order taking Operations and systems Personalization POS operation Cash handling Food and beverage service Order accuracy Time management Concierge service Safety compliance Bell service QSR skills Card payments Communication Food safety standards Team work MS Excel VIP guest service
Professional experience
Kitchen stewardJan 2025 - Present
Emirates Flight CateringDubai, UAE- Maintain strict sanitation and hygiene standards in a high-volume catering facility, directly supporting the preparation of premium in-flight meals for 5-star airlines.
- Collaborate with culinary and service teams to ensure seamless workflow during peak production hours, significantly reducing service delays and time wastage.
- Assist in the setup and breakdown of service stations, ensuring all equipment is sanitized, organized, and ready for immediate use.
- Key Achievement: Supported the daily preparation and service of 300+ meals during peak intake periods with zero service errors, maintaining 100% brand standards.
Room AttendantJan 2023 - Jan 2024
Hilton Hotel and ResortsKuwait- Delivered exceptional guest service by assisting an average of 30+ guests per shift with various requests, achieving a 95% satisfaction rating based on post-stay surveys.
- Collaborated with front office and housekeeping departments to streamline guest experiences, resulting in a 12% increase in overall guest satisfaction over six months.
- Maintained the cleanliness, comfort, and safety of guest rooms and facilities, strictly adhering to international 5-star hospitality standards.
- Key Achievement: Consistently maintained high-quality service standards in a luxury hotel environment, contributing to positive online reviews
WaiterJan 2019 - Jan 2022
Americana RestaurantSharjah,UAE- Delivered exceptional customer service in a busy, high-volume dining environment, managing 50+ guests per shift.
- Processed orders accurately using POS systems, ensuring prompt service and minimizing wait times for guests.
- Utilized upselling techniques to increase average check value and contribute to overall restaurant revenue.
- Resolved customer concerns efficiently and diplomatically, achieving a 70% guest satisfaction rating based on post-shift surveys
Certificate in Customer service
Cursa skills onlineEducation
Bachelor of Laws (LL.B)Jan 2014 - Jan 2018
Nkumba University, UgandaLanguages
English · Fluent
Hindi